Services
By carefully selecting the proper combination of services for each assignment, our consultants help find solutions to critical issues such as leadership and governance, organizational design, staff development and marketing.

Following are short service overviews that explain our unique approach and the ways we can apply them to your individual requirements. You can also review some case studies of our work.

Developing Coherent Outcome-Oriented Strategy
Market & Member Research
Educating Leaders
Financial Strategies
Evaluating Success & Governance Models
Organizational Planning
On-going & Project Specific Consultation
Creating a Positive Facilitation Experience


Developing Coherent Outcome-Oriented Strategy
Where are you headed… and more importantly, how are you going to get there?

Tecker Consultants helps clients thoughtfully determine their direction—at all levels of the organization. We do this by carefully articulating clearly defined and desired outcomes that clearly represent what will constitute success. And thinking strategically about the changing environment and how your organization will respond to evolving influences, factors and issues.

Tecker Consultants understand the discipline of strategy. We view strategy as a carefully considered response to the environment that achieves defined outcomes by maximizing strengths, addressing weaknesses and distinguishing the organization. Our clients define success as achieving the outcome-oriented goals of the plan—not merely following it. In keeping with this approach, metrics for monitoring and adjustment in response to changing circumstances or experience are built right into the strategy.

Our experience in a wide variety of environments and organizations let us help clients see alternatives that might not be obvious—assessing advantages, disadvantages, risks and consequences of alternatives—and more confidently selecting a course of action.

Market & Member Research
What do your members or customers want? What changes are taking place in your environment? Your industry? Your profession? Your organization itself?

Research is a powerful and necessary tool for organizations managing through change. Using qualitative and quantitative research methods, we develop a database of information and insights that guides decisions about needs, wants and preferences. Exploring issues at a macro level to drive strategic direction, or at a micro level to determine, for example, the expectations of a particular product or service.

Our team of researchers and consultants are well versed in all forms of market and marketing research, including telephone interviews, surveys and focus groups. Using a variety of newer technologies such as Web-based surveys, we’re also able to engage audiences whose views might otherwise remain unknown. Most importantly, we understand when and how to properly use research to illuminate issues and develop the insight needed for confident decision making.

Educating Leaders
Do your leaders and staff have the competency and skills they need to lead your organization into the next century? Are they aware of the challenges involved in managing a knowledge-based enterprise?

Tecker Consultants offers a wide range of educational programs that keep your organization 'ahead of the curve.' Building the leadership and organizational skills required to be more responsive to members' and customers’ needs. Improve internal and external relationships. And think in a strategic way about your organization’s future.

Every Tecker education program is custom tailored to the unique requirements of the client. Our work in defining the intellectual, emotional and behavioral competencies required for the 21st century has earned us an international reputation for programs that are concise, research based, enjoyable and actionable.

In addition to our leadership and management seminars, our interactive educational approach can be applied to the development of custom tailored learning in functional competencies that include strategic planning, facilitation, conflict resolution, innovation and problem solving, knowledge based decision making, new product development and instructional design.

Financial Strategies
Alternate Revenue Streams

Efficiency and Effectiveness
In these days of limited resources and increasing member demands it is essential that organizations make the best use possible of what is available to them. Unfortunately all systems degrade over time. This means that even in the best run associations growing inefficiency is inescapable. The Tecker and LangCPA team can provide both a fresh perspective and a customized analytical approach to the financial side of how you do business. The results of an Efficacy Overview will be a series of specific recommendations that can help assure you and your members that the organization is maximizing the value of both your financial and human resources.

Strategic Targeting of Resources
Nonprofits today are under growing pressure to achieve greater accountability and transparency. Practical solutions to accomplish this have been few and far between. Fortunately, the Tecker and LangCPA team have developed a very workable new methodology. The goal of this service is to both allow your association to respond much more nimbly to its ever changing environment – while pursuing precisely those goals that are set out in your strategic plan. In addition, this outcome oriented work will relieve those pressures related to preserving board integrity on decisions directly impacted by return on investment accountability. Strategic Targeting can help your organization take the practical steps forward which will assure your leadership’s confidence in management and increase your members’ perception of value.

Revising Dues
Most associations at various points in their history confront the necessity of changing what they charge for dues. All too frequently this is accomplished by guessing what the members will be willing to pay. Fortunately, the Tecker and LangCPA team have sound business methods available which can generate appropriate rates for dues as well as the likely financial impact on your organization of undertaking various alternatives. The value in using such methods as “the cost to serve a member” is that the underlying rationale for dues increases can be presented to members in a sensible and easily understood format. This allows many organizations to bypass what could be a divisive political decision and move forward towards a logical business-based decision.

Case studies are available to describe some of our experience.


Evaluating Success & Governance Models
Tecker’s model for "knowledge based strategy" is widely acclaimed as a leading edge and practical best practice for building a planning process—or moving an existing process to a far higher level of confidence and success.

What’s the overall health and effectiveness of your organization? How well do your programs, services and activities meet your members’ needs? Which programs are worth keeping? Dropping? Fixing? Tecker Consultants has a variety of in-depth evaluation tools that can be used to assess key aspects of your organization.

• Performance Assessments provide an in-depth review of organizational practices and trends. These might include an assessment of areas such as sources of revenue, allocation of expenses, analysis of staff competencies, or utilization of staff resources. Using Tecker Consultants’ Model of Association Infrastructure (which considers key elements such as stakeholders, governance, program staff and volunteer workforce structures, financial information and knowledge flow), we help your group craft an organizational strategy—defining changes in structure and work processes that will be needed to implement your strategic plan.

• Strategic Program Analysis assesses current programs, services and activities based on three key criteria: Program Attractiveness—the degree to which the program, service, or activity is attractive as a basis for current and future resource investment; Competitive Position—the degree to which your organization is in a strong position to support the program; and Alternative Coverage—other places seeming to meet the same needs. Program Analysis creates a rational basis for difficult decisions about growth, or divestment. It also enables an organization to more confidently project its future program folio and define the capabilities it will require to sustain indispensable relevance.

Organizational Planning
What does a successful future look like for your organization? What are the best steps to take when setting direction to ensure that changes will actually be adopted? What research is required to understand current and future needs and perceptions?

Strategic Planning is a key building block for any organization—designed to guide you through the development of a comprehensive and cohesive vision and strategy. Setting short term and long term objectives. Linking your core ideology and envisioned future to strategic business planning. Integrating an ongoing process to incorporate strategic thinking and planning into key decision making systems. And creating an action plan to overcome key obstacles and achieve successful outcomes.

On-going & Project Specific Consultation
Tecker Consultants’ partners serve as trusted advisors and expert counsel to a wide variety of executives and leadership teams. Our role in providing access to a coherent stream of informed and knowledgeable advice is often essential to effectively executing a critical initiative.

We offer consulting services in a variety of ways depending on the type of relationship desired, from "just in time" advice to long term counsel on retainer to "in depth" advisory sessions that provide access to expertise and experience that can "make the difference."
As a multi-disciplinary practice focused on leadership, strategy and change, the full range of our firms’ intellectual assets and talents can be applied in many ways to complex or sensitive conditions. Our goal is always to enable our clients to take full advantage of "what is known" in innovative ways, rather than be contained by well intended but unsupported opinions or the limitations of their own experience.

Creating a Positive Facilitation Experience
How does your organization make decisions? How do your stakeholders interact and influence each other? Have internal politics and poor group dynamics created a dysfunctional atmosphere?

Tecker Consultants are masters at the fine art of group facilitation. Guiding groups of all sizes and dynamics through strong, positive decision-making processes. Providing insightful counsel that inspires thoughtfulness, commitment, and action. And ensuring that your work results in meaningful decisions and action plans.

Our approach is to first understand the context, define expectations and needs, and select the most effective design in consultation with our clients. Then, using a facilitation style characterized by our clients as enjoyable and productive, we use dialogue to help groups illuminate issues and define choices. In the end, our work is distinguished by the way our approach inspires commitment to decisions and action.


To learn more about how Tecker Consultants can help your organization,
contact us at 215.493.8120.